Dear Lawrence Family Orthodontics Community,

Throughout the COVID-19 pandemic we are working hard to create a safe and still fun environment for you and our staff. Our most important goal is the responsibility to the safety and health and care of our patients, their families, and our staff. We have always exceeded the standards of care, disinfection and sterilization of the Ohio State Dental Board. Please read the following lengthy information so that you will know what to expect when visiting our office.

The following is based on the recommendations and requirements of our State Dental Board, the American Dental Association and the CDC. We do request that you please follow our guidelines.

1. When you arrive at the office, please call 440-449-1550 and provide the patients name and a good phone number; we will then text you a secure link which contains series of questions which need to be answered before every appointment; although you may feel it is intrusive and redundant, this will be the new normal for all health care providers.
2. Once the questions are completed, we will respond via text when your chair is ready for you.
3. EVERYONE must wear masks when they enter the office and may not remove them until they are requested to do so. Patients will be asked to put their mask back on before getting out of the clinic chair. If you do not have a mask to wear inside, Lawrence Family Orthodontics will provide one for you. No Mask = No Entry.
4. To minimize the number of people in our office at any given time, we are asking that only the patient come into the office. Parents, please wait in your car, or walk your child as far as the door. For younger or special needs children, only one adult may accompany the child into the office and this adult will be required to wear a mask during the entire visit. No siblings can be accommodated in the office, so please plan accordingly.
5. Everyone who enters the building will have their temperature taken.
6. For patients coming in without a parent, we will have your child call (speaker call) with their own phone or Facetime you at the end of the appointment so that we can give you an update and any instructions, and also to set up your next appointment. If you are planning to make a payment at the time of your visit, please send that in with your child or call it in over the phone when you check your child in for their appointment.
7. Please RESCHEDULE your appointment if anyone in your family is experiencing symptoms of COVID-19.
8. Please RESCHEDULE your appointment if you or anyone in your family has been exposed to anyone who has COVID-19 or has traveled outside the United States in the past 15 days.
9. For your safety and ours, we have made a number of changes in the office. You will definitely notice the Plexiglas between the clinic chairs and the additional PPE worn by our staff! The front desk has also received a Plexiglas shield, and in the meantime, the front office staff will also be wearing more PPE if they are interacting with you at the desk.
10. Appointment times have been adjusted to allow time for intense disinfection and we have also increased the number of times per day that our front desk, restroom, and door handles are sanitized.
11. Please be patient with us, we are working as hard and fast as we can to make sure we still achieve the best in customer care and services. By following our guidelines and rules this will insure the best and safest possible treatment results.

Thank you!

Important links and phone numbers:

• Appointment Arrival Number: 440-449-1550
• In case of an emergency, please call/text: 440-720-4536 

Stay safe and stay healthy,

Dr. Eric Lawrence, Dr. Zachary Lawrence &; The Lawrence Family Orthodontic Team